Had an accident?

If you have been involved in an accident that was not your fault call Automotion Accident Repair Centre first on 024 7636 6299. Our experienced accident claims team will help to get you back on the road as quickly as possible while managing the claim on your behalf. Our service is designed to remove the inconvenience and burden a non-fault accident can cause. We will offer you a 'like for like' replacement vehicle, waive or reclaim your policy excess and much, much more.

FAQs

Why should I ring Automotion and not my insurance company if I'm involved in a non-fault accident?
If you call your insurance company you will be required to claim under your own policy, you will have to pay your policy excess (if appropriate) and your policy is likely to only cover you for use of a small courtesy car while yours is being repaired. If your vehicle is a write-off you would not normally be provided with a courtesy car at all.

At Automotion there are a whole host of benefits your insurance company simply can't provide including:- a 'like for like' replacement vehicle while yours is repaired, the ability to waive or reclaim payment of your policy excess, management of the repairs of your vehicle or a settlement cheque for a write-off and much more besides.

What does the Service cost me?
We do not charge our customers for our services.

Do I need to report the claim to my insurer if you are dealing with my claim?
No, we will do it all for you.

What does Automotion require from me in order to deal with my claim?
Let us have as much information as you posses, don't worry if you are missing anything, we will investigate and make enquiries on your behalf.

Can I still make a claim if the other driver wasn't insured?
Don't worry, we can still help you, we can recover your costs from the Motorists Insurer Bureau (MIB), an organisation that exists to compensate any innocent party who has been involved in an accident with an uninsured driver.

Are there any restrictions on age to use your service?
No, we can normally assist anybody and provide you with Comprehensive insurance. In exceptional circumstances we may need to arrange cover on your own insurance.

Do I have a choice on the type of vehicle Automotion provides me with?
We have an extensive fleet of vehicles from hatchbacks and saloons to prestige and high performance vehicles so we can supply you with a vehicle that meets your needs. We understand when you drop off a MPV, that there's no way a Ford Ka or Citroen C1 will fit a family of 5 and a buggy.

How long am I allowed to keep the replacement vehicle for?
If your own car is repairable then until the repairs are complete or in the event of it being a write-off our agreement on your behalf with the Association of British Insurers allows for the hire car to be supplied to you for up to seven days from the day your settlement cheque is received.

Who provides insurance cover on the replacement vehicle?
We will normally provide insurance cover for you; however, in exceptional circumstances it may be necessary for you to insure the vehicle.

Does it matter where in the UK I live?
No! Our service extends to cover all of mainland UK.

Do you offer a delivery and collection service, and if so is there an additional charge for me to pay?
The hire vehicle will be delivered to a place of YOUR convenience. When the hire vehicle is no longer needed, we will simply collect it from where you tell us, we do not make any charges for the delivery or collection of the hire vehicle.Do I have to do anything whilst the claim is ongoing?We simply ask that you co-operate with us and the insurers to help avoid any un-necessary delays. Leave the rest to us; we will keep you fully updated at every stage on the progress of your claim.